SHIPPING POLICY
We aim to deliver your ordered products within one week from the time you place the order on our site,unless mentioned otherwise in the product details. 3closets offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our suppliers.
In such cases we place an order with the brand only after the sale is closed .Once we receive the product ,we do a quality and order check and then ship to your destination. On dispatch we will send you a mail giving you the details of the delivery.
In express delivery cases , we will mention the shipping period as express delivery and will aim to ship it within a week of receiving your order .
Shipping area
3closets ships to 700 locations within the geographical boundary of India. We also deliver to almost all international locations.
Shipping methods
3closets dispatches all parcels using a courier chosen according to your order or the type of products sold , to offer you fast and reliable delivery.
Shipping charges
For deliveries within India charges will be a flat rate of Rs. 75 irrespective of your parcel's location, weight, volume, fragility and the value of your order.
From time to time , 3closets will offer free shipping offers as promo codes , member benefits and blanket free shipping periods.
For deliveries outside India, it is dependent on the weight of the order and the delivery location.Please refer to the charges reflected during checkout .
Tracking your order
Estimated delivery times are available from the moment you place your order. Once your parcel has been dispatched by our Logistics team, an email will automatically be sent to you along with the airway bill number , enabling you to track the same.
Delivery problems
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you seamless service quality, 3closets.com promises to do its best to find the causes and resolve the problem in a timely manner.
What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel's progress on our website by going to the My Account / My orders / Delivery tracking section. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order at support@3closets.com or call us at our customer care numbers or by logging to our courier partner's website.
What Happens if I am not Available to Receive my Parcel?
Should you not be present when our courier attempts to deliver your parcel, a card will be left for your information. A second attempt will automatically be made after 48 hour, along with a card. After the second attempt, our courier will hold on to your parcel for 7 days awaiting further instructions from the recipient before returning your parcel to 3closets.com. Once the parcel has been sent back to us, you must wait until it arrives in our warehouse. We will redispatch it to you as per your instructions.
What should I do if I receive a damaged parcel?
If when you receive your parcel, you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our warehouse, complete with security tape that should be visible and intact. Send us an e-mail at support@3closets.com stating that you have refused to accept the damaged parcel within 2 days of receiving the parcel. Please send us the parcel. It should reach us within 7 days. Incase we don't have stock at that point in time we will issue store credit for the amount paid.
What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbour has accepted it on your behalf, and it is damaged, the parcel is considered 'Accepted'. If on opening your parcel you notice that items are damaged or missing, please inform us within 2 days of receiving the parcel by sending an e-mail to support@3closets.com For further information on returns kindly visit our return policy.
I Have Only Received Part of my Order
Please be aware that your order may be dispatched in separate parcels and on different dates. If you have only received a part of your order, we recommend you visit the delivery tracking page in the My Account / My orders section. If shipment is still ongoing, your missing items will almost certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending a mail to customer care at support@3closets.com
For any further information , you can always call us at +91 (080) 26647705
